Cancellation & Return Policy

At Robdolls, we’re excited to introduce our newly updated cancellation and return policies, designed to offer greater transparency, flexibility, and peace of mind. Your satisfaction is our top priority, and we’re here to make your shopping experience seamless. If you have any questions, our support team is always ready to assist you.

1. Cancellation Policy

Helpful Tips Before Placing an Order

We encourage all customers to make informed decisions before placing an order. Please ensure you know exactly what you want and are ready to commit once payment is made. To help you make the best choice:

• Explore Factory Photos: Visit our Factory Picture Site to see detailed images.

• Join Our Community: Get advice and connect with others via Discord, Reddit, or Community Platform.

• Contact Us: Use our Online Chat or Contact Page for any questions or assistance.

Flexible Cancellation Options

• Within 4 hours of payment: Full refund

• Within 8 hours of payment: 95% refund

• Within 24 hours of payment: 80% refund

• After 24 hours: Custom orders cannot be canceled, as production will have already started

Order processing begins within 24 hours of payment — custom dolls enter production, and in-stock dolls are prepared for shipment. Materials are allocated, and costs are incurred during this time. Please double-check your order before submission, as cancellations are not possible after 24 hours or once production starts.

Additional Notes on In-Stock Dolls

• Orders cannot be canceled once shipped

• If canceled after shipment, costs for shipping, labor, and packaging will be deducted from your refund

Handling Out-of-Stock Items

In the event that an in-stock doll is unavailable, we offer two options:

1. Free Replacement — Select another doll (price difference adjusted), plus receive additional compensation

2. Full Refund — Receive a 100% refund

2. Return Policy

Inspect Your Doll Upon Arrival

Upon receiving your doll, please inspect it carefully.
If you have any concerns or are dissatisfied with your order, contact us within 24 hours.

We strongly recommend recording an unboxing video, as it can greatly assist in resolving any issues.
To help us address your concerns promptly, please provide detailed photos or videos by emailing us.

Resolution for Issues

Incorrect Dolls

If the doll doesn’t match your order, please provide an unboxing video showing:

• The entire doll

• The head

• The shipping label

• The packaging

Once verified, we will arrange a replacement.

Damaged Dolls

If your doll arrives damaged:

• Report damages to the shipping carrier immediately

• Contact us with detailed photos or videos

Depending on severity, we will offer repair kits, replacements, or refunds.

Lost Packages

If your package is lost:

• File a claim with the shipping carrier

• Notify us immediately

To ensure secure delivery, adult signatures are required for most shipments.

Important Notes

1. Hygiene and Safety:
   Returns for adult products are generally not accepted. If a return is approved, the doll must be unused and in brand-new condition.

2. Unauthorized Returns:
   Do not return any package without contacting us. Unauthorized returns will not be refunded.

3. Custom Products:
   Custom-made and personalized dolls are non-returnable.

4. User-Induced Damage:
   We cannot replace dolls damaged by improper use or handling. Proper care is essential.
   (You may link your cleaning & care page here.)

3. Refund Policy

Contact Us First — No Need for Disputes

As a trusted and professional merchant, we prioritize your satisfaction.
If you encounter any issues, please contact us before initiating disputes or chargebacks.
Disputes may cause unnecessary delays and complications.

By reaching out to us directly, we can resolve the issue promptly.

Refund Process

Once a refund is approved, it will be returned to your original payment method.

• Credit/Debit Card: 6–10 business days

• PayPal: 7 business days

• Klarna: 7 business days
  

• General Expectation: Refunds will generally be returned to your bank account within 7–15 days after approval.
  

If you do not receive your refund within the expected timeframe, contact us for a refund reference number, which you can provide to your bank/payment provider.

At Robdolls, we are committed to providing high-quality products and excellent customer service. Our policies ensure transparency, fairness, and a seamless shopping experience.
If you have any concerns or questions, please contact us — we’re here to help every step of the way.

Thank you for choosing Robdolls. We look forward to serving you!