PRIVACY POLICY

This Privacy Policy explains how Robdolls collects, uses, and protects your personal information when you visit or place an order on https://www.robdolls.com.
We use industry-standard SSL encryption and strict security protocols to provide a safe and reliable shopping environment.

1. INFORMATION WE COLLECT

When you visit the Site, we collect only the information necessary to operate our business, fulfill your orders, comply with legal obligations, and improve your shopping experience.

1.1 Information You Provide

When you register, place an order, contact customer service, or subscribe to our newsletter, we may collect:

• Name

• Billing and shipping address

• Contact number

• Email address

• Order details

• Payment-related information (processed securely by payment providers)

1.2 Information Collected Automatically

When you browse the Site, we automatically collect certain device-related information:

• IP address

• Browser type

• Time zone

• Cookies and tracking data

• Pages viewed and browsing behaviour

Cookies help us improve website performance, remember your preferences, and enhance overall user experience.

2. HOW WE USE YOUR INFORMATION

We use your personal information only for clearly defined purposes, including:

• Processing and fulfilling orders

• Managing payments and shipping

• Providing invoices, confirmations, and after-sales support

• Personalizing your shopping experience

• Improving website functionality and customer service

• Responding to your inquiries when necessary

• Managing newsletters, promotions, surveys, or site activities

We will never sell, rent, or disclose your information to unauthorized third parties.

3. LEGAL BASIS FOR PROCESSING (EEA RESIDENTS)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent (GDPR Article 6(1)(a))
  When you voluntarily provide information or agree to data processing.

• Contractual necessity (GDPR Article 6(1)(b))
  When processing is required to fulfill an order or provide requested services.

• Legal compliance (GDPR Article 6(1)(c))
  When we must process data to comply with laws and regulations.

• Legitimate interests (GDPR Article 6(1)(f))
  When processing helps us improve the Site, prevent fraud, or operate our business effectively.

If you have previously given consent, you may withdraw it at any time by contacting us. Withdrawal does not affect processing that occurred before your request.

4. YOUR RIGHTS (EU/EEA RESIDENTS)

If you are a resident of the EU/EEA, you have the right to:

• Access the personal data we hold

• Request correction or updates

• Request deletion of your information

• Object to or restrict certain processing

• Request data portability

To exercise these rights, please contact us through the Contact Us page.

Please note that your information may be transferred outside Europe (e.g., to the United States or Asia) for order fulfillment or secure data processing.

5. HOW WE PROTECT YOUR INFORMATION

We use SSL encryption, secure servers, and strict access controls to protect your personal data.
However, you are responsible for:

• Safeguarding your account username and password

• Using a strong, unique password

• Avoiding the same login credentials across multiple websites

6. MINORS

This Site is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

7. UPDATES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in our operations, legal requirements, or security practices.
Updated versions will be posted on this page with a revised effective date.